Low - Minor bug, nice-to-have feature requests.
Normal - Editor/content bugs, feature requests.
High - Production service is partially broken or editor/development environment is down.
Urgent - User facing production service is entirely down.
Please enter the details of your request. If you're reporting a bug or issue please include steps to reproduce or a link to an example of the issue. Attaching screenshots and screen-shares of the issue will also help us resolve your issue.